Repairs

Antennas

Antennas are not repairable, however, they may be returned for evaluation. Any antennas which pass visual and electrical inspection will be returned for further use by the patient. Any antennas which fail visual or electrical inspection will be discarded.

Transmitters

There is no scheduled maintenance required for transmitters. The technical services department can provide a backup transmitter for use while the patient's permanent transmitter is returned for repair. These backup transmitters are provided at no charge during the warranty period and can be rented after the warranty is expired.

Due to production variances, differences in amplitude settings may be evident between a backup transmitter and the patient's permanent transmitter. It may be necessary to redetermine thresholds following the procedure outlined in the Instruction Manual.

Depending on the nature of the repair, a patient's permanent transmitter may also require a small revision in amplitude settings.

When returning equipment for evaluation or repair:

• Include the patient's name and address where the equipment is to be returned.
• Include a brief description of the problem.
• Use adequate packing material to prevent damage from occurring during shipment.
• It is strongly recommended to use a courier which provides tracking information for all shipments. Insurance for the package may be prohibitively expensive and redundant if the equipment is covered under existing insurance, such as a homeowner's policy.
• If a transmitter needs repair due to exposure to water or other fluids, please contact our technical services department for special instruction.
• If equipment is being shipped from outside the United States, please contact our technical services department in advance in order to prevent delays due to customs.

When returning a transmitter for repair, please include the antennas in use when the problem occurred. This will permit complete system evaluation and ensure proper repair.

All shipments should be sent to the following address:

Avery Biomedical Devices, Inc.
Attn: Technical Services Department
61 Mall Drive
Commack, NY 11725 USA
631-864-1600